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Privacy
Policy

Updated 1/11/2025
Scope & Controller

Keewano (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our website (keewano.com), SDK, API, or other services (collectively, the “Service”).

Scope & Controller

This Privacy Policy applies when you:

  1. visit our website,
  2. create an account or use the Service,
  3. interact with our marketing, events, or support.

Sandstorm LTD (doing business as Keewano) is the data controller for the purposes of this Privacy Policy unless otherwise specified.

Information We Collect

a. Information you provide

We collect information you voluntarily provide, such as:

  1. name, work email, company name, job title, country
  2. billing details (processed by secure payment processors)
  3. support messages, demo requests, surveys, event registrations

b. Information collected automatically

When you use the Service, we may automatically collect:

  1. device and browser information
  2. usage data (pages viewed, features used, timestamps)
  3. IP address and approximate location
    cookies and tracking technologies

c. Information from third parties

We may receive information about you from:

  1. marketing and data partners
  2. public databases
  3. co-marketing or integration partners

How We Use Your Information

We use your personal information to:

  1. provide, maintain, and improve the Service
  2. handle account creation, authentication, billing, and support
  3. communicate with you (product updates, announcements, marketing)
  4. secure the Service and prevent fraud
  5. comply with legal and contractual obligations
  6. develop new features and analytics for product improvement

Sharing & Disclosure

We do not sell your personal information.

We may share personal information:

  1. with service providers (hosting, analytics, payment processing) under confidentiality obligations
  2. with your consent
  3. to comply with laws or protect rights, safety, or property
  4. in business transactions (e.g., merger or acquisition)

International Data Transfers

Your information may be transferred to and stored in countries outside your jurisdiction.
Where required, we use appropriate safeguards (such as Standard Contractual Clauses).

Data Retention

We retain personal data only as long as necessary for:

  1. providing the Service,
  2. complying with law,
  3. resolving disputes,
  4. enforcing our agreements.

Once no longer required, data is deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have rights to:

  1. access your personal data
  2. correct inaccurate data
  3. request deletion (where permitted)
  4. object to or restrict processing
  5. data portability
  6. withdraw consent where processing is based on consent

To exercise your rights, contact us at privacy@keewano.com.

Children’s Privacy

The Service is not directed to children under 16 (or the minimum age required in your area).
If we learn we have collected data from a child without appropriate consent, we will delete it.

Cookies & Tracking

We use cookies and similar technologies to:

  1. operate and secure the Service,
  2. improve user experience,
  3. support analytics and marketing.

You may control cookies through your browser settings.

Security

We implement appropriate technical and organizational measures to protect your personal data.
However, no method of transmission or storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time.
Material changes will be communicated by email or via our website.
The “Effective date” at the top will indicate the latest version.

Customer End-User Data

This Privacy Policy does not apply to data collected by our customers about their own users (“Customer End Users”) through their websites, mobile apps, or other products (“Customer Applications”).

When Customer End-User Data is submitted to Keewano by our customers as part of their use of the Service:

Keewano acts only as a processor/service provider.

  1. Our customers determine what Customer End-User Data is collected.
  2. Keewano processes such data solely according to the customer’s instructions and applicable agreements.
  3. The customer’s privacy policy governs the collection and use of Customer End-User Data.

If you are a Customer End User, please refer to the privacy policy of the Customer Application you are using.

Requests from Customer End Users

Keewano has no direct relationship with Customer End Users.

To access, correct, or delete your data as an end-user:

  1. You must contact the relevant Keewano customer directly (the operator of the Customer Application).
  2. Keewano will support customers in fulfilling such requests where required by law and contract.

Retention of Customer End-User Data

Keewano retains Customer End-User Data only as long as necessary to:

  1. provide the Service to the customer,
  2. comply with legal obligations,
  3. resolve disputes,
  4. enforce agreements.

After that, the data is deleted or anonymized.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

privacy@keewano.com

Sandstorm LTD, operating as Keewano